Privacy & Consent

At ROC Adventure (“we”, “us”, “our”), we are committed to protecting your privacy and handling your data in a clear, transparent and secure way. This policy explains how we collect, use, store and protect your personal information in compliance with the UK GDPR, Data Protection Act 2018 and Privacy and Electronic Communications Regulations (PECR).

Who We Are

ROC Adventure is the Data Controller for personal data collected via this website and our communications.

We do not sell or share your information with third parties for marketing purposes.

Information We Collect

We may collect the following information:

Information you provide

• Name
• Email address
• Telephone number
• Enquiry details
• Booking / event information relevant to our services

Automatically collected data

• IP address
• Browser type/device type
• Website usage statistics
• Cookie data (see section below)

This is used to operate and improve our website and services.

How We Use Your Data

We process your data to:

• Respond to enquiries
• Deliver and manage bookings, events and services
• Send essential safety or event information
• Improve our website and customer experience
• Send marketing updates only when you have opted in

We do not use your data for automated decision-making or profiling.

Legal Basis for Processing

We process your data under the following lawful bases:

• Contract – to provide services you request or book
• Legitimate Interests – responding to enquiries and improving our services
• Consent – for optional marketing communications

Forms & Data Storage

When you contact us through our website, the information you submit is sent to our secure email server and is not stored on the website.

We retain personal data only for as long as necessary. Typical retention periods are:

• Enquiries: up to 12 months
• Bookings/participants: up to 7 years (legal financial requirement)
• Mailing list subscribers: until consent is withdrawn

Your Rights

Under UK GDPR, you have the right to:

• Access the data we hold about you
• Request correction or deletion
• Restrict or object to processing
• Withdraw consent where applicable
• Request data transfer (data portability)
• Complain to the Information Commissioner’s Office (ICO) if needed

Cookies

Our website uses cookies to enhance your experience and measure site performance.

We do not use advertising or tracking cookies for third-party marketing.

You will be asked to accept or decline non-essential cookies when you first visit the site. You can manage your preferences at any time through your browser settings.

Google Analytics

We use Google Analytics to understand how visitors interact with our website.

To ensure compliance:

• IP anonymisation is enabled
• Data sharing with Google is disabled
• No personal data is tracked
• We do not combine analytics with other Google services

Third-Party Links

Our website may contain links to other websites. We are not responsible for their content or privacy policies. Please review their policies before submitting data.

Children

We do not knowingly collect personal data from anyone under 16 without parental consent.

Policy Changes

We may update this policy to reflect changes in the law or our practices. The latest version will always be published here.

Contact Us

For any enquiries regarding this policy or your personal data, contact:

info@roc.wales

Summary

• We collect only what we need
• We protect what we collect
• We do not sell or misuse your data
• You stay in control