Frequently Asked Questions

Please reach us at info@roc-outdoors.co.uk if you cannot find an answer to your question.


Frequently Asked Questions

What areas do you cover and how do I decide?

ROC Outdoors will consider guided in walks in most if not all locations throughout Wales. The beauty of bespoke walks is that you discuss your requirements and ideas and the package is designed to fulfill the needs of you and your party. Our expert qualified Mountain Leader will help make the right choice to suit the fitness and ability levels of your party to ensure that you get the most out of your experience. Simply email info@roc-outdoors.co.uk or complete the enquire now form to start discussing your plans.

Our guided walks are designed to be sociable, enjoyable and informative and can even incorporate a start or end at a café or inn, can be half a day or even a few days with camping or B&B stays.

Prior to the walk you would receive a full itinerary of what to expect, right down to the fine detail such as where to park.


Who can book onto the guided walks

ROC outdoors offer a bespoke experience and can tailor walks for the individual, couple or small group of friends or team (up to 12).

Our experiences are deigned for like-minded people who love the outdoors,  maybe wanting either learn new skills or simply to get out and enjoy and experience being guided across the hills and mountains. We can cater for all ages and varied abilities, from children to octogenarians; however, the ‘typical’ age range is between 30 and 60. Everyone is very welcome. The best part of the walk is getting to know everyone.

All participants will need to be assessed around suitability for your chosen walk and a consent form completed for each.

For your peace of mind, as well as being a qualified ML and super experienced and knowledgeable, our qualified mountain leader holds an enhanced DBS check and first aid certificate.


Age restrictions

Most of our walks are suitable for all ages. Under 18s (minimum age 12) may attend if accompanied by a parent or legal guardian and approved by our qualified Mountain Leader prior to the walk. The child must be accompanied at all times during the walk by their parent/legal guardian. We reserve the right to decline under 18's if we feel the package is not suitable as some of our walks may be on difficult terrain, long in length and therefore only suitable for over 18s.


What about my four legged friend?

ROC Outdoors will need to know in advance of your intention to bring a dog and approve the request. We would need to consider the walk, terrain, other walkers and other possible 4 legged friends already approved to attend (if any).

In most cases, you are welcome to bring a well-behaved dog with you on some of our walks. Your dog MUST be insured, wormed and kept on a lead at all times. Some of our walks may not be suitable for dogs, due to ground-nesting birds, livestock, terrain etc. Therefore, you must have permission from us before the course/walk in order to bring your dog with you.

Registered assistance dogs are always welcome. 


How and when do I pay?

For scheduled walks on or Facebook page, simply check availability for the number of spaces required for your party and book as prompted you will be sent the payment details as below.

For bespoke experiences, when your schedule/itinerary has been agreed, and you are happy with the quote, you will be sent the payment link as below.

You will be sent a payment link for Pay Pal, or details to send a Bank Transfer via BACS. A 50% deposit will be required on booking and the rest within 48 hours of the walk. Please refer to the booking and cancellation policy for further information.


Are these walks suitable for beginners?

Our Eryri (Snowdonia) and Brecon Beacons guided walks are perfect for beginners. If arranging a bespoke walk, we would always plan according to suitability for all walkers.


What happens if the weather is bad?

The hike is on! A bit of rain or gloomy weather doesn't mean a bad day ahead. The events will still go ahead unless we feel it is too dangerous, we can always explore a plan B, alternate route. If however it is unsafe, the decision may be made to reschedule. It rains a lot in Wales and especially in the mountains, sometimes we are lucky and sometimes not. So being prepared for wet and windy conditions usually means we can walk as planned.


How fast is the pace?

In a group of up to 12, we may have mixed abilities. If there was a full group of 12, the leader may split the group in to smaller groups, 2-3 smaller groups based on pace. Just stay together in the group you are all comfortable walking in. The qualified and experienced mountain leader will keeps check on all walkers, no-one gets left behind.


What do I need to bring?

Depending on the schedule, you will receive a detailed set of walk information documents when you have booked. This will contain everything you need for your guided walk.


What time do the guided walks start and finish?

Start and end times will be in the walk information documents. A typical full day walking usually means the walks start at 9.00am and expect to be finished around 5.00pm. However you may have planned star-gazing, or a sunrise walk. The joy of bespoke guided walks, is that start and end times can vary and can be pre-determined by you, in advance. Unless scheduled to walk in the dark, plans would generally be to have ended the walk before sundown, or to at least be setting up camp.


Corporate, team building and well-being walks

ROC Outdoors also fully offer bespoke corporate team building and away days, walking in beautiful countryside and finishing at a great pub – what better way is there to help a team work better together? Just get in touch with your requirements and we will help create the right experience for your team.

There is no better way to mental well-being that a walk on the wild side, or getting to know a new team.


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Privacy & Consent

At ROC Adventure (“we”, “us”, “our”), we are committed to protecting your privacy and handling your data in a clear, transparent and secure way. This policy explains how we collect, use, store and protect your personal information in compliance with the UK GDPR, Data Protection Act 2018 and Privacy and Electronic Communications Regulations (PECR).

Who We Are

ROC Adventure is the Data Controller for personal data collected via this website and our communications.

We do not sell or share your information with third parties for marketing purposes.

Information We Collect

We may collect the following information:

Information you provide

  • Name
  • Email address
  • Telephone number
  • Enquiry details
  • Booking / event information relevant to our services

Automatically collected data

  • IP address
  • Browser type/device type
  • Website usage statistics
  • Cookie data (see section below)

This is used to operate and improve our website and services.

How We Use Your Data

We process your data to:

  • Respond to enquiries
  • Deliver and manage bookings, events and services
  • Send essential safety or event information
  • Improve our website and customer experience
  • Send marketing updates only when you have opted in

We do not use your data for automated decision-making or profiling.

Legal Basis for Processing

We process your data under the following lawful bases:

  • Contract – to provide services you request or book
  • Legitimate Interests – responding to enquiries and improving our services
  • Consent – for optional marketing communications

Forms & Data Storage

When you contact us through our website, the information you submit is sent to our secure email server and is not stored on the website.

We retain personal data only for as long as necessary. Typical retention periods are:

  • Enquiries: up to 12 months
  • Bookings/participants: up to 7 years (legal financial requirement)
  • Mailing list subscribers: until consent is withdrawn

Your Rights

Under UK GDPR, you have the right to:

  • Access the data we hold about you
  • Request correction or deletion
  • Restrict or object to processing
  • Withdraw consent where applicable
  • Request data transfer (data portability)
  • Complain to the Information Commissioner’s Office (ICO) if needed

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Our website uses cookies to enhance your experience and measure site performance.

Types of Cookies We Use

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We do not use advertising or tracking cookies for third-party marketing.

You will be asked to accept or decline non-essential cookies when you first visit the site. You can manage your preferences at any time through your browser settings.

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We use Google Analytics to understand how visitors interact with our website.

To ensure compliance:

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Our website may contain links to other websites. We are not responsible for their content or privacy policies. Please review their policies before submitting data.

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We do not knowingly collect personal data from anyone under 16 without parental consent.

Policy Changes

We may update this policy to reflect changes in the law or our practices. The latest version will always be published here.

Contact Us

For any enquiries regarding this policy or your personal data, contact:

info@roc.wales

Summary

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  • We do not sell or misuse your data
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